I traveled from the East Coast, where I had been for work, to Las Vegas this past Thursday. After being jostled and thrown around on flights, I was thrilled to get to Las Vegas Thursday evening. Much to my sadness, however, my luggage was not as lucky. It was lost. The gentleman in baggage services said, "Are you sure you checked it?" Hmmm....pretty sure. I have a baggage claim ticket, so I think so. Next, he said, "Maybe another airline knows where it is." All I could think was: I just hope someone knows where it is.
I left the airport with a claim filed and a website on which to check later about my purple bag's status.
I checked (9:00 p.m.)......and re-checked (10:00 p.m.)......and re-checked (11:00) on the website, only to see the message "Your bag has not yet been located." Really? Wow, I am not feeling the love or any confidence. Finally, I went to sleep ---having nightmare thoughts of what it would truly be like to have to go into my business meeting the next morning without any undergarments and wearing the same outer garments I had worn ALL DAY the day I traveled.
As I was sleeping, I had a dream. A flight attendant was at the front of the plane, calling my name...."Shelly...." As I looked up, he said, "We have something for you." At this point, I realized I was awake, no longer dreaming. I had heard my name called outloud, I was certain. But no one was in my hotel room with me. I looked over at the glowing red lights on the clock. They read "1:30".
I reached over and checked on my computer. I prayed as I logged onto the luggage website.
I read the words, "Your bag arrived in Las Vegas at 1:30 a.m." (Cue the Twilight Zone music).
Several hours later, the hotel called and said my bag was there at the hotel. I very humbly begged them to simply bring my bag to my room.
Lesson learned: When talking to folks, how about we tell them what we WILL do for them, maybe not just what we CAN'T do for them. Instead of saying, "We can 't find your bag", perhaps it might be more helpful to say something like, "