Dr. Shelly Arneson Author and Consultant
  • Home
  • Blogs and News
  • Workshops
  • Consultation
  • Shop
  • Links
  • Contact Information
  • Dissertation
Picture

Happy Communicating
​

Just drop it!

2/11/2013

2 Comments

 
While on board a flight this morning, I witnessed a common communication error.  As the cart offering snacks for purchase had passed, a passenger called out to ask if he could order something.  The flight attendant went over, and the gentleman said, “I didn’t get a chance to order.”  The flight attendant had a choice at this point.  She could:

1.  say,  “I’m so sorry, Sir----what can I get for you?”

or

2.  say, “I guess you missed the cart when it passed by the first time”.

Guess which she did----oh no!! Danger, danger, Will Robinson! Not only did she choose 2, she did it like a  Jack Russell grabbing a rope.  She would not let it go!  “Sir, I guess you just didn’t hear me when I announced it a minute ago.  I mean, I am happy to get you something now, but I just wanted you to know I did ask your row and the others around you if they wanted anything.  See, the lady in front of you got something, the man next to you got something, I guess you just didn’t hear me.” 

As an owner of three Labs who sometimes get hold of a chew toy they don’t want to let go of, I wanted to yell, “Drop it!!”

How about, just for today, we practice “letting it go”, even when we know we are right?  Spoiler alert----this is one of my weaker areas---why else would it be so easy for me to recognize in others?  After all, in one of my favorite songs, the Indigo Girls sing “Everything I believe is wrong with you is wrong with me.” 

Happy communicating!

2 Comments
Pam Moore
2/11/2013 06:42:21 am

Great job explaining a simple but sometimes difficult to grasp concept. I also find myself quite guilty of not dropping it or letting go. I am enjoying reading your blog and look forward to each new entry. So proud of you and all of our EC Cohort members.

Reply
Shelly Arneson
2/11/2013 06:49:53 am

Thanks, Dr. Moore, for your comment. I think part of it is just human nature, especially among those of us who might be a bit "competitive" in nature. Miss you guys so much, too!! Reunion, when?? :)

Reply



Leave a Reply.

    Shelly Arneson

    Picture

    Archives

    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    February 2013
    January 2013
    December 2012
    October 2012
    September 2012
    August 2012
    July 2012
    June 2012
    May 2012
    March 2012
    February 2012
    January 2012

    Categories

    All

    RSS Feed

Proudly powered by Weebly
Photos used under Creative Commons from Tjeerd, Johnragai-Moment Catcher, UnknownNet Photography, Mr. Bombdiggity, wuestenigel, quinn.anya, Chocolate Geek, Jorbasa, Leonard J Matthews, JefferyTurner, Golf Resort Achental, fabola, www.ilmicrofono.it, m01229, Heinrich Plum, Titanic Belfast, Strocchi, Cultural viewpoints from around the world, katrienberckmoes, fabola, susivinh, fourcroft, Sweet Dreamz Design, usarjnco, Eldriva, symphony of love, cordalth, boellstiftung, David Holt London, maryjohum, Tony Webster, Rich.S., ZK-OJQ, davidmulder61, garryknight, ChrisPerriman, mrkrndvs, goatling, YellowstoneNPS, Frederick Homes for Sale, Mary_on_Flickr, yourbestdigs, Dean Hochman, guillenperez, Janitors, rachaelvoorhees
  • Home
  • Blogs and News
  • Workshops
  • Consultation
  • Shop
  • Links
  • Contact Information
  • Dissertation