Dave and I went to lunch at a new restaurant in Tucson (okay, new to us; it's actually old) the other day. The food was great, exceptional really, and we told the waitress. She gave a big smile and said, quite sincerely, "Thanks. It means a lot to hear that." Dave asked her if she was Hawaiian (which is always a great conversation starter), and she smiled and said, "Why yes I am". We proceeded to tell her we were going to Hawaii this week, and the conversation ensued. "What island?" "Have you ever done an ATV tour?" "You have to try this restaurant", and so many other tidbits were shared every time she came to our table (to check on how we still liked the food).
We told her we would be sure to eat a shave ice for her. We actually took a card from the restaurant and will take a picture with the business card and a sign that says "Greetings to Fran from Hawaii" and then take it to her when we come back. We tipped her well and thanked her profusely for being such a great waitress.
Was this more work on our part? Nope. Was it hard to do? Nope. Did it make us think of someone other than ourselves? Yep!
How about, just for today, just one time, tell someone how much you appreciate their hard work and/or strike up a conversation with wait staff or a customer service rep. Too many times, service folks only get the negative side of customer service. Why not make their day???
Communicating for Success,